Welcome to the Project Underdog Vet Care Client Portal.
The client portal allows you to request and view appointments, order vet supplies, view and pay invoices and view your pet’s upcoming vaccinations.
Bookings are tentative until confirmed by Project Underdog Vet Care so if your appointment is urgent please contact our team via phone on (03) 9020 9397
We offer local delivery for a flat fee of $10 for existing clients located within our service area. Need it sooner? Next day delivery is available for a flat fee of $20.
HOME VISIT APPOINTMENTS
- Home visit appointments are available to suburbs within our service area;
- Bookings made outside of our service area, if accepted, will incur additional fees;
- Appointment bookings are tentative until confirmed by Project Underdog Vet Care;
- Due to the nature of our veterinary services, appointments may be delayed due to unforeseen circumstances such as traffic;
- Our team will aim to arrive approximately one hour either side of your approved appointment time;
- You are your pet must be at home and available when our team arrive;
- Pets must be isolated to a single room prior to our team’s arrival;
- Cancelling appointments with less than 48 hours may incur cancellation fees;
- Unless otherwise stated, payment is to be made in full at the time of service; and
- It is the client’s responsibility to ensure all personal information provided is accurate and up to date Failure to adhere to these terms and conditions may result in your appointment being cancelled, a consultation fee still being charged and refusal to provide ongoing service.
- Online orders are not confirmed until approved by Project Underdog Vet Care;
- Local delivery is charged at a flat rate of $10 and will be added to the invoice;
- Local delivery orders will be delivered within 5 business days for in stock goods and once payment has cleared;
- Next day delivery is an additional $10
- Local delivery is only available for existing clients within our service area;
- Local delivery is only available for clients whose property is accessible at all times for staff to leave their order in a safe space
- Orders located outside of service area that weigh <5kg can be posted via Australia Post regular delivery for a flat postage fee of $15
- Orders located outside of service area that weigh >5kg can be collected from an approved location