Welcome to the Project Underdog Vet Care Client Portal.
The client portal allows you to request and view appointments, order vet supplies, view and pay invoices and view your pet’s upcoming vaccinations.
Bookings are tentative until confirmed by Project Underdog Vet Care so if you need a quicker response please contact our team on (03) 9020 9397
Next day delivery is available for in stock goods. Pricing starts at $22.95.
Click and collect is available from PUR HQ, 328 Sydney Road in Coburg. You will be notified when your order is ready for collection.
Any issues with our portal – please just send us a message!
HOME VISIT APPOINTMENTS
- Home visit appointments are available to suburbs within our service area;
- Bookings made outside of our service area, if accepted, will incur additional fees;
- Appointment bookings are tentative until confirmed by Project Underdog Vet Care;
- Due to the nature of our veterinary services, appointments may be delayed due to unforeseen circumstances such as traffic;
- Our team will aim to arrive approximately one hour either side of your approved appointment time;
- You are your pet must be at home and available when our team arrive;
- Pets must be isolated to a single room prior to our team’s arrival;
- Cancelling appointments with less than 48 hours may incur cancellation fees;
- Unless otherwise stated, payment is to be made in full at the time of service; and
- It is the client’s responsibility to ensure all personal information provided is accurate and up to date Failure to adhere to these terms and conditions may result in your appointment being cancelled, a consultation fee still being charged and refusal to provide ongoing service.
- Online orders are not confirmed until approved by Project Underdog Vet Care;
- Orders will be delivered within 2 business days for in stock goods and once payment has cleared;
- Delivery starts at $22.95;
- Local delivery is only available for existing clients within our service area;
- Click and collect is available from PUR HQ, 328 Sydney Road Coburg. You will be notified when your order is ready for collection.