Low stress vet care for your dog or cat, in the comfort of your home.
Our team is committed to providing gold-standard, tailored care to your furry companion. We are Fear Free certified professionals and are passionate about preventing and alleviating fear, anxiety & stress in pets.
An innovative concept in veterinary health care, the Fear Free method significantly reduces the stress your pet experiences during vet visits. Heightened stress levels can change the results of a physical examination, therefore making accurate diagnoses and treatment plans difficult and less effective. Our vets and nurses constantly assess your pet’s fear, anxiety, and stress levels during their consultation and adapt the process to meet your pet’s individual needs.
We value our patient’s well-being above all else. All animals are handled in a gentle, force-free manner, with plenty of positive reinforcement to make the visit a more pleasant experience for them and set them up for future vet visit success. We will never sacrifice an animal’s emotional well-being for the convenience of getting something (non life-threatening) ‘done’.
We do things a little differently
All of our consultations are at least half an hour, to give your pet enough time to feel comfortable, and ensure their appointment isn’t rushed.
We utilise calming pheromone sprays, deodorises and sanitising wipes to help reduce the stress caused by the smell of other pets.
We do not use forceful handling techniques or aversive equipment on any animal. Instead we go at a pace your animal is comfortable with and we provide plenty of tasty treats, gentle pats and fun distractions. We will NEVER scruff a cat.
We would rather reschedule an appointment to when your pet is more comfortable, than force them into a situation that may make them become fearful of strangers and handling.
All needles, blood draws, nail clips, sample collection and other small procedures that don’t require sedation are done while you’re present, to minimise the anxiety caused by removing the animal from the person they trust most.
We will not use medication as a “last resort” when treating an anxious pet. Short acting anxiolytic medications may be prescribed as a pre-med before your pet’s next consultation to take the edge off and give them the best chance of creating a positive and long lasting emotional response to vet care.
What can we help with?
Blood tests & Urinalysis
Lump checks & tests
Ear infections & treatments
End of life care
Sedation for treatment
Echocardiogram & ECG
Co-operative care training
More about the services we provide
Vaccinations – Vaccinations help to keep your pet safe from some potentially deadly diseases. Vaccinations work by delivering a tiny amount of the infectious agent into the body which stimulates the body’s immune system to create antibodies for that agent. We use the most current vaccination protocols for dogs and cats.
For adult dogs, we recommend the triennial C5 vaccine which protects your pet from distemper, hepatitis and parvovirus for 3 years, and bordetella bronchiseptica and parainfluenza (canine cough/kennel cough) for one year.
For adult cats, we recommend the F3 vaccination which protects against panleukopaenia, rhinotracheitis virus and feline calicivirus vaccination yearly. If your cat is at risk of coming into contact with other cats on the street, then a feline aids vaccination (FIV) is also recommended yearly.
Our vets can also conduct titre testing prior to vaccinations, which can determine if your pet has enough antibodies in their system to fight the diseases we vaccinate against, without receiving a booster vaccination.
Parasite control – Intestinal worms, heartworm disease, fleas and ticks can be transmitted to your pet (and you) in a variety of different ways. These parasites can affect multiple body systems and result in serious illness, which can be lethal in extreme cases. Flea infestation, worm burdens and heartworm disease can be difficult to treat, therefore, prevention is the best option.
Our preferred products for dogs include Simparica, Cazitel & Proheart heartworm injection. For dogs that are needle phobic we recommend Simparica Trio.
Our preferred product for cats is Revolution Plus.
Weight management & nutrition advice – Good nutrition is important for development and longevity. Dogs and cats have different and specific nutritional needs. We have a variety of prescription diets, which are strongly recommended as they are tailored to your pets individual needs and will ensure they thrive. Our nurses can provide a feeding plan upon request.
Dental examinations & treatment plans – Dental disease can not only cause bad breath, but severe pain and inflammation that can affect your pet’s comfort and overall health. Prevention is key and it is important to get regular dental checks and perform at home dental care to prevent progression. Our vet team can put together a dental hygiene plan tailored to your pet which may include: advice on how to condition your pet to accept daily tooth brushing, prescription dental diet, dental chews.
Microchipping – Microchipping your pet will help to reunite you with them if they go missing. It is required by law that your pet is microchipped by the time they are 6 months old. The microchip is inserted under the skin between the shoulder blades. We use a local anaesthetic gel to help numb the skin prior to inserting the microchip needle.
Diagnostics & Pathology
Cytology (including fine needle aspirates) – Cytology is an important test that allows us to look at the types of cells under the microscope and diagnose infections associated with your pet’s skin, ears, or lumps.
Blood pressure measurement – used to diagnose and monitor hypertension (high blood pressure), which needs to be addressed and treated promptly to reduce the risk of brain, eye, heart, and kidney damage.
Ultrasound Imaging – Ultrasound is a non-invasive diagnostic tool that gives us a picture of your pet’s internal anatomy and can provide insight on the size, shape and texture of organs and vessels. If our vet recommends an ultrasound for your pet a medical consultant can be arranged to perform this at your home.
Echocardiogram & ECG – There are a number of different types of heart diseases that can affect our pets. An echocardiogram and ECG are the primary tools used to assess heart function and diagnose any underlying conditions. A medical consultant can be arranged to perform this at your home.
Geriatric & Palliative Care
Arthritis management – Arthritis is a degenerative condition of joints which occurs when the cushion lying between the joints (cartilage) begins to break down leading to inflammation, swelling and pain. Signs that your pet may have arthritis include stiffness, slowing down, exercise aversion, reluctance to jump up and lethargy. While there is no cure for arthritis, early detection allows for successful management of the disease, ultimately leading to an increased quality of life. There are a variety of medications and nutraceuticals available for pets with arthritis to slow its progression and manage symptoms.
Quality of life management – Pain management is an important facet of quality of life management. We take a multimodal approach to this, which includes medications, nutraceuticals and/or referral for chemotherapy, physiotherapy, massage therapy, acupuncture, laser therapy.
Quality of life assessment – Knowing when your pet is in pain or suffering and when the time is right for their peaceful euthanasia is hard, especially if you don’t know what to assess. We support families through the end of life stages by providing in-home palliative care and euthanasia services so families can be less fearful of what is happening, more confident in making end of life decisions and ultimately provide their beloved pet with the final gentle goodbye they deserve.
Home euthanasia and cremation – Euthanasia can be one of the hardest decisions you will make as a pet owner, but can be one of the kindest options to allow your pet to pass away peacefully. We are committed to ensuring this difficult time is as comfortable and positive as possible for you and your pet. Aftercare options including cremation with Eden Hills Pet Cremation are available.
Get in touch!
Phone: 03 9020 9397
Monday: 10:00am – 4:00pm
Tuesday: 10:00am – 4:00pm
Thursday: 2:00pm – 8:00pm
Friday: 10:00am – 4:00pm
Weekends & Public Holidays: CLOSED
Consultations are by appointment only.